Ha!!!! OMG this is soooo absolutely real! And unfortunatly it happens ALL the time. I’m a Cleveland (Ohio) Police dispatcher, and you would not believe how many times a day we get calls like this. This woman is typical of what some want us to do, send a police officer out to make the restaraunt make them the correct food… or make them give the “victim” their money back… or call us from laundrymats &demand a police officer come out because the machina ate their money. What a collassal waste of time it is for us. And people get on OUR cases for not being brainless robots by doing their bidding. Folks, ya wanna know why there are poor response times, it’s because of people like this wasting it.
If only that were true. 999 call operators in the UK get equally frivolous calls all the time. The various emergency services are always putting out press releases saying “Please only call 999 in a real emergency”
Actually, I can see this happening in Singapore too. 80% of the people in Singapore are like overgrown children that grow up with a “me me me” mentality and when the first thing bad happens and they can’t have their way, they threaten to “write to the paper” or “write to the forum” (whatever the hell that is).
Not only did she stay on the phone with this soccer mom WHACK-JOB NUTCASE way longer than I would have, She stayed WAY WAY more calm than I would have. I would have FLIPPED THE FUCK OUT on that ignorant twat…
While the police do have a lot to worry about, sometimes the little things do get overlooked because there are so many bigger crimes going on. I think most of the time with restaurants, that between the customer and manager they can work something out. I’ve worked in fast food, and had to deal with idiots who give you the wrong order and then have a fit when they don’t get what they meant to order. And I’ve also been the customer who got the wrong order, and I’ve had to go back to the restaurant 3 times and talk to different managers to get my order fixed. But I did have a situation once years ago when I still ate at McDonald’s, where I ordered a burger with no mustard for my husband, they gave be a burger with mustard and then they wouldn’t give me my money back or fix the order. The manager on duty wouldn’t fix it either. That was our meal for the night, that was the last of our money, and basically what they were doing was stealing our money because they didn’t give us what we ordered, but kept the money, and we just left the burger there because it wasn’t what we ordered. It was a minor thing, but they were stealing our money in that case, and we would have totally been within our rights to call the police. We didn’t, partly because we didn’t want to interrupt more important calls, and partly because we knew that the police would have to give priority to emergency calls and not to our situation. And we never would have called 911, that would just be stupid because that is an emergency number. But it is frustrating when people say “Oh, it was only a dollar, or 2 dollars”, because a lot of people are in financial situations where they may be waiting for their next paycheck, and a dollar or 2 may be the difference between having a meal or not, and people who haven’t been poor don’t understand that. But I also figure that anyone who eats at Burger King or McDonald’s is just asking for trouble, because those aren’t the most ethical businesses in the world : )
yeah – sorry, but I think the police need to stop crimes like murders, breaking and entering, and rapes. If you don’t like how a business is operating, contact the corporate office (who often gives you a gift card for your trouble) or the BBB. That’s what they’re there for.
The BBB is a total joke. It requires you to pay outlandish membership fees to be a part of it. That’s pretty much it. They are very very vague about what their standards of service are.
They are about as official and effective and worthy of respect as the ” Federal Boobie Inspectors”.
Honestly they just exist to make uptight white people happy because they decided were unsatisfactory after service ( usually months after or because of a miss-communication with their spouse, or just to balance their checking account)and want the BBB to harass somebody on their behalf.
As a small business owner my only contact with them has been when a senior customer who tried to get their reservation deposit back after not showing up for service ( after being told they would not receive a refund unless they canceled, we have a VERY flexible cancellation policy) -they even go as far as claiming the charge is unauthorized when they signed the slip!
Calls like this are exactly why I support heavy fines for misuse of 911. Cops is not going to, as the dispatcher said “enforce” your order. Hell, even if you called non-emergency I seriously doubt they’d even show, unless it was REALLY REALLY dead and they were planning to go to a restaurant anyway.
I totally would’ve taken my burger, opened it up and said, ‘Excuse me, I need to go remove the mustard.” Then wipe all over their counters!
Luckily, I’ve never been to a fast food place that refused to fix an order.
“and we would have totally been within our rights to call the police”
No, you weren’t within your rights to call the police. 911 is for emergencies.
“An emergency is a situation which poses an immediate risk to health, life, property or environment.” –Wikipedia
Receiving the wrong burger is not an immediate risk to your health, life, property, or environment. If you are so unhappy with it, then file a complaint with the corporate headquarters. Franchisees can get in trouble for putting a bad name on the company.
Now, in case you are still unsure about what an emergency is, then think of these scenarios…
1. You are driving down the street, and you hit a pedestrian. Should you call 911?
Yes. This is an emergency because there is an immediate threat to their health and life.
2. You are sitting at home, and a family member has a heart attack. Should you call 911?
Yes, once again, this is a immediate threat to their health and life.
3. Somebody accidentally mistakes your order at a restaurant. They refuse to give your money back. They also won’t fix your order. Do you call 911?
H*ll no! There is no immediate threat to your health, life, property, etc. You may be out a few bucks, but they didn’t steal it… They gave you something in return… the food. Now, don’t get me wrong, this is a terrible business practice, but it should be taken up with the people in charge of the restaurant… not the law enforcement.
If you honestly believe that you deserved to call the police, then you are just as bad as the lady in this message. You don’t know the difference between a mistake and an emergency, so you don’t deserve the right to have access to 911. Unfortunately, it doesn’t work that way. sadly.
Denise told a story where she was within her rights to call the police and you said that she isn’t and then continue to quote wikipedia.org about when to call 911. She said she wouldn’t have ever called 911 about that situation. YES, SHE DID have every right to call the police if she chose to do so. Scott … try reading first before responding.
Are you saying that she had the right *to call 911*? Yes, she did have the right too. If Denise is indeed telling the truth, it is a crime. Is it a crime the police will respond to? No. You’re well within your rights to call 911, at any time. Does there have to be an emergency? No.
I think you should stop posting technical comments.
Obviously. Or you would not have said that she was within her rights to call 911 without it being an emergency. 911 is strictly reserved for EMERGENCY phone calls. She would have been within her rights to contact the police, via the number of her local state/city police department, but not via 911 which is an EMERGENCY number. Of course, it’s highly unlikely they would have done anything about something that…..trivial.
Chris…You are a complete phucktard if you actually believe that a Burger King dispute of this level merits a call to the police. Police whose time would be better spent helping the victims of actual crimes or real emergencys…
What a tool…
The police would have come out and told the customer that it was a civil issue and if she wanted her money back then to sue the company in small claims court. When you have an issue where you didn’t get what you paid for, or contracted to receive, then you go to a court of equity. (Yes, you go to a court of equity even in the U.S. you can thank our English cousins for that.) Police officers are only there to arrest people for criminal law offenses. Calling the police department over a issue of products is pointless because it isn’t in their job duties as listed by the states.
Calling 911 isn’t the only way to contact the police, you know? (at least, where I live there’s a number for emergency situations, and a number to contact the police in your region for anything else the cops deal with, like people being robbed).
And of course what Denise described is stealing: Denise gave money but did not got what she wanted in return. Say that you were buying a computer from me and I gave you enough cheeseburgers to “repay” you instead of sending the computer, would that not be stealing? According to you, that would be fair.
Of course, it is only stealing if you didn’t eat the burger and you did everything you could to let them know they made a mistake. While it sounds like Denise did that, the woman from the soundclip didn’t, and so that was not a case of theft.
Denise….I don’t believe one word of what you typed. I refuse to believe that a McDonald’s would not fix your order or that they stole your money.
When I’ve said the same thing to other people they almost always stutter or stammer out a…”Are you calling me a liar?!!?” And the simple answer to that is “YES!!!”
I will put the caveat on there that they may not have fixed it if you came in and acted like a asshole about the situation though. They may have just asked you to leave or they would be the one calling the police…I’ve always noticed that whenever a customer acts the fool and that doesn’t get the results they want,they then become the meekest nicest people who were just horribly abused for a simple request when they get to talk to someone higher in the food chain…
I think you’ve been very fortunate, then – or wise enough not to ever develop a taste for fast food – if you can’t imagine this happening. Similar things have happened to me.
A Burger King once took my order at the speaker, took my money at the first window, told me to pull up to the second window, AND THEN a different employee told me that they had already shut the grill down for the night so here’s a “rain check” (some kind of coupon for free stuff, I don’t remember the exact name for it) that I could come back tomorrow and use.
The most baffling part was, it was 10:15 P.M.; their store hours were supposedly until 11 P.M.
I refused the coupon and asked for my money back – at this point I didn’t want any food from them because I didn’t know what they might do to it in retaliation, although I didn’t say that – and both the employee and the shift manager refused, saying that the registers were already shut down for the night.
It happens. It really does. And although I had raised quite a ruckus by the time I LEFT, believe you me, the fact is that I had been nothing but polite, friendly, and utterly benign right up until the last several minutes of the encounter.
In this particular case, it turns out that the employees were in the habit of shutting down the store early to regular customers, so that they could do drug deals through the drivethrough in the last hour or so of business. There were several arrests a few weeks later, after the manager investigated (as a result of my complaint the next day) and turned them in.
Don’t be so quick to call someone a liar, unless you were there and witnessed the events they describe – people are really nuts and there is more weirdness and inexplicable jack@ssery out there than you can shake a stick at.
EEEE-If they really treated you that way,it’s completely unacceptable. I’ve worked service jobs at all levels from peon to manager (not fast food though) and a real manager would have fired up the grill to fix your problem…especially if there was 45 minutes left in the shift…5 mins I can understand…But not 45.
You do nkow you could have complained to corperate and got …well…pretty much what you wanted in compensation. The home office for these big chains take customer complaints seriously…sometimes way to seriously.
Drugs were involved by the staff?…those jerkoffs would have been bounced out of my shop if it was my place…
Think about this from the other side though….after so much time in a service job you do see all kinds of nutjobs like you mentioned. And it’s usually from the other side of the counter. And their storys get more inflated the more they tell about how they were mistreated and abused by staff. You get to a point where you just don’t believe a lot of it when your in the trenches…
I’ve worked “in the trenches” too, including a fast food stint (well, an ice cream place that sold burgers – close enough). That’s why I’m always as polite as I can possibly be, because #1 I know how exhausting and demoralizing the job can be, and #2 I know all the stories about Revenge. And also because I’m usually nice, polite person by default.
You’re right – it was unacceptable, and a “real manager” – i.e., one who actually cared about the store – would have (1) not let them start shutting down with 45+ minutes to go in the night, and (2) if they had, he would have had them fire it up. But this was the night crew, and the shift manager was, as I mentioned, more interested in dealing drugs. It’s a long complicated story as to how he had it all worked out, which of the night shift employees were in on it and how the others were handled, but take my word for it. (I’ll try to dig up a link if I think about it tomorrow.)
And I did complain to corporate – I met with the day/main manager first, the next day, to tell him what had happened, and he tried to drown me in free junk food for a year, but the nearest other store in that chain is on another side of town, so I’d never have used it – and I was not interested in coming back to that location. And I did tell him that I was going to report it to corporate; I figured the least I could do was give him a heads up so he wouldn’t be caught off guard.
I agree that a lot of people like to embellish their encounters – I was married to one for a while! But I stand by my original statement, that I think it’s not kosher to flat out call someone you don’t even know a liar, just because you’ve never experienced something like that they have. Say it’s hard to believe, ask if her attitude predisposed the manager to be unfriendly, whatever, but – bottom line – there is more weirdness out there and all of us together could shake sticks at, and it’s on both sides of the counter.
Another example – Just last weekend, I went to a fast food joint, they got my order wrong, and when I went up to ask for it to be corrected, the guy said, “It’ll be a while.” And I thought, “Cool, thanks for letting me know.” Well, 20 minutes and two trips back up to the counter, I was not thinking it was so cool anymore. The clerk told me that the people in line had priority, and when I pointed out that I had been in line long before any of them had, he said, “We’re running slow, I don’t know what you want me to tell you.”
I was a bit miffed by this time, so I commented, “Odd that the drivethrough lanes look to be moving so quickly.” He looked me in the eye and said, “Drive-through customers are more important than store customers. We take care of them first; you’ll just have to wait.” Five or six other store customers had heard what he said, so it was nearly a riot until the manager came out, got a bead on things, and sent him home on the spot. But if she hadn’t been there, if it’d been a shift manager with the same attitude as the clerk, who knows how long I’d have been waiting – if I’d ever have gotten my order at ALL? And that encounter is not all that much different from Denise’s.
I’ve noticed, fwiw, that the embellishments tend to come when the person who feels they’ve been wronged wants to be compensated, rewarded. That’s when they exaggerate. In Denise’s case, she just wanted her hamburger. In my first case, I wanted the manager to fix the problem so no one ELSE would have to deal with it, and in the second case, I wanted the manager to address the problem and do what she could so that it wouldn’t happen again. If I were the type of person who’d decide that for my “suffering and anguish” I was entitled a life time supply of chicken nuggets, yeah, I’d probably have exaggerated. “And then he poured acid on me! And laughed!”
All I’m saying is, yes, a healthy dose of circumspection is always wise, especially when you’ve been on “the other side” and get to see both sides of the story, but… flat-out calling someone a liar just because it doesn’t seem likely to you? Not cool, man. (c:
One day you’ll be telling a story that happened to YOU and you won’t want people to think, “Hmm, that’s never happened to me, and it was certainly an out-of-the-ordinary event… LIAR!!!!” And you won’t like it a bit, because who they hell are THEY to tell you that this thing that YOU experienced yourself is a lie?!
Anyway, I think the moral of all this is that eating at fast food restaurants is a bad habit and leads frequently to unpleasantness. (c:
eeee…I’m someone who appreciates your polite demonor and I hope you stuck it to the fast food chain that treated you poorly.
There’s something I find more credible in your storys than I do Denise though….The guy who told you that drive thru customers come 1st is a clown to. I’ve done the exact opposite to people who try to shop by phone and wanted customers in the store to be put off until they were done. To me,the customer who made the effort to come in and is right there and spending money is the one to take care of. In fast food,I’d like to think it’s 1st come 1st served and they just make the orders in the order they are recieved…If it’s not…then that’s sad.
I have ate a ton of fast food but have had to cut waaaay back because my Dr. told me to.Anytime I’ve ever had a problem over the years (very few though considering the amount of time/money I’ve spent in those places) it has been fixed to my satisfaction…It’s pretty alien to me to want to screw with someones food…allthough I did catch some kids about to sabotoge my ex wifes order at Taco Bell 10 years ago…The manager fired them on the spot.
I miss my raids on Jack In the Box and Waffle House but in the long run my wife is happier that I’ll be healthy and acutally look better…
I wanted to comment on a couple of the other things you mentioned…but our posts are reaching epic levels for this kind of sirte as it is…
Thing is…I can’t believe I’m talking nicely…I’m pretty darn nasty to some folks in other threads. …ahhh stress outlet…
Sorry to hear a fast food place ruined your oder. And no, you are not within your rights to call the police because of this. This is what’s known as a ‘civil matter’. Police get involved in crimes, not petty financial disputes. You money was not “stolen”. To have had something stolen from you, they would have simple picked your pocket. You had a business transaction that did not pan out well for you. That is the pervue of the BBB, not the police. Besides… if you and others are too busy to buy & cook your own food, relying on McDonald’s to do it for you, you deserve it.
Good God, the BBB is a private organization that accepts businesses after they pay a fee. They have no Governmental or legal authority. You pay them, you’re “approved”.
They are not a non-profit organization. I’m amazed more than one person actually thinks they’re more legitimate than a Federal Boobie Inspector. It is a middle class myth that they have any authority.
You can call the police any time you want, but no crime was committed so there is nothing that they could have done.
What you described was not a theft, it was a purchase of subpar goods.
You gave them money for a burger and they gave you a bad burger.
Just because it was in person does not make it any different than if you ordered a slapchop online and received a defective slapchop. If you want to enforce the implied and express warranties that came with your burger purchase you can sue them for your damages (which would be so small they might not reach the minimum required for small claims court).
If they refuse to replace, repair, or refund you have no action outside of civil litigation, and they can at any time tell you to leave their premises, and if you fail to leave they can call the cops and have you removed (and then sue you for trespass).
No court in the world would enforce specific performance of a burger joint to correctly make your burger, the justice system is not made to handle your burger problem and the best course of action you can take is the one you did, letting it slide, and perhaps writing a review on Yelp about it (or calling the franchise chain of command until they give you a gift card).
You have no right to call the police. This is not theft nor any other crime. This is called breach of contract – the fast food merchant failed to provide you with your order. You have a right to sue the restaurant but only for the amount of the burger.
Denise, if “a dollar or 2″ is “the difference between having a meal or not”, then you’re an idiot for wasting it on fast food. Anyone who is that poor needs to budget their food expenditures in order to get the best value for their money.
Not to mention that if your husband was really worried about missing meals, I somehow doubt he would have turned down a burger because of a dab of mustard. You obviously have no clue what the word “hunger” means.
“and a dollar or 2 may be the difference between having a meal or not, and people who haven’t been poor don’t understand that.”
If you are that poor and hungry, the mustard shouldn’t matter. It should be a BONUS as a matter of fact. I have been poor and hungry. $1- $2 dollars = 4 days of Ramen noodles w/ Mrs. Dash on em.
I’m not saying your dumb, just inexperienced. It’s a grocery store. They have food.
I’m a dispatcher, and that’s what I would have done. And I can think of two or three of my officers, off hand, that would relish doing it on a slow night.
Also, she’s parked and refusing to move from the drive-through line. Which could be turned into something ticket-worthy if the officer was feeling particularly vindictive about having his time wasted.
What I find sad is that this woman has children in her car, witnessing all of this.
LOL, that’s right where I live. Shit, the dispatcher gave her WAY more phone time than they gave me once when 4 strange Hispanic teenagers were sitting in a car outside my house putting labels on huge unmarked pill bottles.
But the dispatcher is right: get your money back and move on, and welcome to America where you can refuse to go there ever again if you are dissatisfied.
The McDonald’s call recently was different in that they ran out of McNuggets but then refused to give her the money back, instead insisting she buy something else with the money. That’s illegal and I see no issue with her eventually calling the police (but NOT 911).
I live in the OC, and holy geez, is this NOT uncommon. What the Hell does she think will happen by calling the cops while waiting in her SUV(wouldn’t doubt it)? Sorry dumb ass, unlike your rich husband, we won’t put up with your shit. I use to work retail and know these types all to well. I’m sure if she was actually polite about it, they would have fixed her order.
I’ve had this happen before, wait forever in line and when you finally get your food its wrong… DEAL WITH IT! There is no point in complaining, no one really cares if you get the wrong order, or you asked for no mayo, but mayo gets put on… wipe it off and move on with your day, no big deal.
You’re right, its not a BIG deal. But if you pay for something you should get what you ordered. And if you are allergic to something that was put on there, then you can’t just wipe it off, because you could still have a reaction to it.
The only time I got really pissed (and the manager, in all her awesomness, fixed it for me) was when my fiance specifically asked if there were mushrooms in the wildrice at a resturaunt. He’s insanely allergic to them. Like, 10 minutes after eating he’s projectile vomiting and wanting to die. The waiter (besides being utterly just BAD) said he didn’t know…didn’t THINK so, but didn’t check at all, and served the rice. Mushrooms. We had to leave quickly, as I also got severly sick, but I contacted the resturaunt, they called me up, discussed it all with me, apologized profusely. And then informed me the waiter in question had gotten ALOT of complaints and had been fired JUST the previous day.
We got giftcards, went back and they bent over backwards to make our meal wonderful.
I don’t see the point in calling the cops…I just contact a higher up over a (serious) issue.
If I got a burger with a toppingI didn’t want? Wipe it off! Just like you said.
I cannot believe someone tied up a 911 line for this kind of thing. The lady making the call needs a serious reality check. While I don’t want to discourage anyone from picking the phone and calling 911 when they think there is a need, in this case an exception is warranted.
You can get a citation for ridiculous 911 calls like this. What the operator should have said is that while this bitch was tying up the line with her cheeseburger claim there could have been someone trying to call about their house getting broken into, getting into a horrible car accident, or maybe their child drowned. Stupid bitch.
Americans think it makes them worldly and internationally likable to pretend we invented stupid. This startling lack of awareness makes them pretty easily identified as small minded in every sense of the word.
I originally saw this on Snopes, where they explained the Western Bacon Cheeseburger isn’t even on the Burger King Menu, there’s a similar item served at a different fast food chain, but it goes by a slightly different name. Stupid bitch. She thinks THEY got her order wrong…
My friend’s husband works as a manager for Captain D’s, which is a seafood restaurant. She told me sometime last week that he had to come out to the front to find out why a customer was screaming and everything was backed up. The customer was pissed because the girl at the counter refused to take his order for a WHOPPER!
I’m never sure whether to laugh or cry in these situations.
I don’t know why I’m reminded of sitting in Jack-in-the-Box one day having my burger when someone called the police because someone in the restaurant took their money but didn’t give them their crack. That would’ve been great to have got on video.
Nothing like seeing someone react like a rabid weasel over a minor inconvenience. Next time they get my coffee wrong, I’m totally going apeshit on them.
Actually, now that I think of it… the dispatcher should have told her to bring the offending cheeseburger and her reciept down to the local station for ‘processing’…
And then call the station and have them waiting for her so they can fine her or whatever the law says about abusing 911.
First of all I can’t believe how stupid people are, calling 911 over a cheeseburger. If her kids were that hungry, she should have quit wasting time (and tying up 911 lines) about getting an order right and went home and cooked a decent meal for them.
On a different note related to a comment above, I find it odd that people in low financial situations continue to spend their money on expensive things (such as fast food and restaurants). One pound of hamburger meat in a grocery store(where I live) is about $3..that will feed more people than a $3 quarter pound hamburger. Also, if money is so important, why waste a hamburger that wasn’t made exactly as ordered? o_O (unless they were allergic to something other than bad customer service)
I’m always cringing when I see the California area codes on the phone at work. I see it and I know, I know some guy or some woman will say to me at some point no matter how slow or plainly I say something they will say ONE of the following:
-But what does that mean?
-Why not?
-Could you repeat that?
I work in customer service… and I get customers who sound like this all the time, but I have to continue to be courteous and friendly. I only wish I was allowed to talk back the way the dispatcher did. There would be so much less stress in my job.
Ooooh…we just went INTO (not even drive-thru) the Jack in the Crack in Del Mar while driving up to OC, and they TOTALLY stiffed us the cheese on our tacos…TWICE! The first time was NO cheese, the second was (literally) a quarter slice….maybe if we called Del Mar PD they would have straightened them uppity a’holes out…too bad we were damn hungry and didn’t actually give 2 sh*ts to bitch any further…(and yes, we’re from OC…hah!)
These things to do happen even at stores that arent to do with take away food. I work in the fast food industry and admit that yes we make mistakes sometimes but it’s not like we sit there and conspire on how to screw up everyones orders. Even just the other day I was abused by a customer for asking her a simple question to help clarify her order.
Me: Welcome to ******** go ahead and place your order
Lady: Yes I want a hamburger stunner no pickle add mayo
(now just so everyone understands why I asked this we don’t have something called the hamburger stunner its called a cheeseburger stunner, so I wasn’t sure if by that she just called it the wrong thing or didn’t want cheese)
Me: yeah sure, and sorry did you want cheese on that?
Lady *long pause* Did I say I wanted cheese on that? No I did not, if I wanted cheese on that I would of said I wanted ******* cheese on that! Now my grandson is here with me and he just told me he wanted a ******** hamburger stunner does that sound like it has cheese on it!?
Me: I’m sorry I was just asking a simple question….
Lady: You know what bitch I’ll give you a simple ******* question, did I ask for cheese? NO! Now you shut up and listen…(she repeated the whole order again letter for letter extremely slowly)
At this point I refused to take her order and told my manager I cannot deal with her because I was extremely angry as it was. So my manager took her order, this lady comes through our store every night and does the same thing, she has called certain staff sluts, told others to shut up and listen to her order and not talk and is overall rude.
We also have another frequent customer who comes through and has the need to buy kids toys with her meal, and she buys 8 at once. Sometimes were not allowed to sell them seperatly because we pay to sell them, such as simpson kids toys or any tv show movie etc. promotion so we need to make a bit of money back too. Now when we have our stores cheap toys yes we can sell them seperatly because they’re ours and we haven’t paid to use they’re image. But anyway back to the point this lady came through she told me to tell my manager that the lady who took her order in teh first window is pathetic and should be fired for telling her she wasn’t allowed to buy the toys seperatly because we apparently have to have a better excuse then “Sorry theyre promotional items”, recently she came through and as I was handing out her order asked if she would like any free sauce with her meal today (we don’t charge for sauce) the response I got was “why would you ask if I wanted sauce that is a stupid ******* question” and drove off….YOU’RE WELCOME FOR THE HOSPITALITY! and still despite both these customers are rude we continue to serve them every day and give them the same respect as every other customer!
I think the dispatcher’s calmness is what we call “Job Security”. In anything vaguely related to management or customer service a calm and aloof attitude in invaluable. http://www.notalwaysright.com < that is for venting
As you said, it’s already been reported on Snopes… in 2005!
This site’s a great idea with an aweseome domain name. But the performance is disastrous. Urban legends, obvious fakes, ancient memes… It would be great if someone stepped up to do a good page about this.
Cops could use the skills we taxpayers paid for and stop more crime if government would stop using them to “shake down” the very taxpayers who hired them in the first place. That is, stop setting up speed traps strickly to line the coffers at city hall. It is a shameful disgrace.
I can’t believe that people like this are allowed to have kids.
You need all sorts of security checks to work with children, or licences to use certain tools or machinery and qualifications to do certain jobs but people like this are allowed to procreate no matter how dumb and useless they are.
I don’t know if this is even possible, since I’m not a dispatcher, but, if I were, in this situation if it were a slow day, I’d tell the lady I was dispatching an officer, and for her to wait right there. Then I’d tell the officer the situation and recommend a fine for misuse of 911. (I’m pretty sure that’s an offense.) That way, the lady would be there waiting for an officer who was coming to write her a ticket. Joke’s on you biotch! Never thought a quick trip to Burger King would cost you $200-$1000 and up to 6 months in jail, did you?
The amusing thing is, around here, the 911 operator would take down all the details (incuding specific identification for the caller), send a cop (as soon as they’re ‘available’, usually after an hour or two), the cop would then determine that there was no reason for the call and issue a citation for misuse of emergency services.
i bet NO ONE will read this post, but even if you simply caught a thief at a store or something, it’s better to not call 911, but to call the police information line (usually listed in the phonebook for different places)
I worked as a police dispatcher for 14 years and can attest that dispatchers get calls like this all the freakin’ time. I would say that probably around 50% of all 911 calls I answered were not emergencies.
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@crazyemails
Ha!!!! OMG this is soooo absolutely real! And unfortunatly it happens ALL the time. I’m a Cleveland (Ohio) Police dispatcher, and you would not believe how many times a day we get calls like this. This woman is typical of what some want us to do, send a police officer out to make the restaraunt make them the correct food… or make them give the “victim” their money back… or call us from laundrymats &demand a police officer come out because the machina ate their money. What a collassal waste of time it is for us. And people get on OUR cases for not being brainless robots by doing their bidding. Folks, ya wanna know why there are poor response times, it’s because of people like this wasting it.
That is extremely depressing. Why can’t people understand what an emergency situation actually is?
Didn’t you get the memo? It said, “Slight inconveniences ARE emergengcies.”
If that’s a 911 worthy call, I wonder how many people called 911 over this.
http://www.youtube.com/watch?v=8pyW6w5B7Aw
“We can’t feed our children?”
“I was tryin’ to feed my family tonight.”
Only in America
My thought exactly! XD
If only that were true. 999 call operators in the UK get equally frivolous calls all the time. The various emergency services are always putting out press releases saying “Please only call 999 in a real emergency”
Psh. Yeah we do have the occasional nutter, but the American ones are funnier more stereotypical :p
Actually, I can see this happening in Singapore too. 80% of the people in Singapore are like overgrown children that grow up with a “me me me” mentality and when the first thing bad happens and they can’t have their way, they threaten to “write to the paper” or “write to the forum” (whatever the hell that is).
(Anonymously posted for … certain reasons.)
DOUBLE AGENT!
hahahahaha
Only in CA
“I suggest you act like an adult and go in there and talk to the manager”
Finally, someone says what needs to be said so many, many, many times! LOL
I hope she did send Deputies, though, to arrest this nut for abuse of the 911 system.
I have to say that the call handler was very professional, considering.
Not only did she stay on the phone with this soccer mom WHACK-JOB NUTCASE way longer than I would have, She stayed WAY WAY more calm than I would have. I would have FLIPPED THE FUCK OUT on that ignorant twat…
“is this a harmful cheeseburger or something?”
classic.
Well, it *did* give her the evil eye…
I can haz harmful cheezburger?
While the police do have a lot to worry about, sometimes the little things do get overlooked because there are so many bigger crimes going on. I think most of the time with restaurants, that between the customer and manager they can work something out. I’ve worked in fast food, and had to deal with idiots who give you the wrong order and then have a fit when they don’t get what they meant to order. And I’ve also been the customer who got the wrong order, and I’ve had to go back to the restaurant 3 times and talk to different managers to get my order fixed. But I did have a situation once years ago when I still ate at McDonald’s, where I ordered a burger with no mustard for my husband, they gave be a burger with mustard and then they wouldn’t give me my money back or fix the order. The manager on duty wouldn’t fix it either. That was our meal for the night, that was the last of our money, and basically what they were doing was stealing our money because they didn’t give us what we ordered, but kept the money, and we just left the burger there because it wasn’t what we ordered. It was a minor thing, but they were stealing our money in that case, and we would have totally been within our rights to call the police. We didn’t, partly because we didn’t want to interrupt more important calls, and partly because we knew that the police would have to give priority to emergency calls and not to our situation. And we never would have called 911, that would just be stupid because that is an emergency number. But it is frustrating when people say “Oh, it was only a dollar, or 2 dollars”, because a lot of people are in financial situations where they may be waiting for their next paycheck, and a dollar or 2 may be the difference between having a meal or not, and people who haven’t been poor don’t understand that. But I also figure that anyone who eats at Burger King or McDonald’s is just asking for trouble, because those aren’t the most ethical businesses in the world : )
yeah – sorry, but I think the police need to stop crimes like murders, breaking and entering, and rapes. If you don’t like how a business is operating, contact the corporate office (who often gives you a gift card for your trouble) or the BBB. That’s what they’re there for.
Don’t waste the police’s time.
The BBB is a total joke. It requires you to pay outlandish membership fees to be a part of it. That’s pretty much it. They are very very vague about what their standards of service are.
They are about as official and effective and worthy of respect as the ” Federal Boobie Inspectors”.
Honestly they just exist to make uptight white people happy because they decided were unsatisfactory after service ( usually months after or because of a miss-communication with their spouse, or just to balance their checking account)and want the BBB to harass somebody on their behalf.
As a small business owner my only contact with them has been when a senior customer who tried to get their reservation deposit back after not showing up for service ( after being told they would not receive a refund unless they canceled, we have a VERY flexible cancellation policy) -they even go as far as claiming the charge is unauthorized when they signed the slip!
The BBB is really just a joke.
Calls like this are exactly why I support heavy fines for misuse of 911. Cops is not going to, as the dispatcher said “enforce” your order. Hell, even if you called non-emergency I seriously doubt they’d even show, unless it was REALLY REALLY dead and they were planning to go to a restaurant anyway.
I totally would’ve taken my burger, opened it up and said, ‘Excuse me, I need to go remove the mustard.” Then wipe all over their counters!
Luckily, I’ve never been to a fast food place that refused to fix an order.
“and we would have totally been within our rights to call the police”
No, you weren’t within your rights to call the police. 911 is for emergencies.
Receiving the wrong burger is not an immediate risk to your health, life, property, or environment. If you are so unhappy with it, then file a complaint with the corporate headquarters. Franchisees can get in trouble for putting a bad name on the company.
Now, in case you are still unsure about what an emergency is, then think of these scenarios…
1. You are driving down the street, and you hit a pedestrian. Should you call 911?
Yes. This is an emergency because there is an immediate threat to their health and life.
2. You are sitting at home, and a family member has a heart attack. Should you call 911?
Yes, once again, this is a immediate threat to their health and life.
3. Somebody accidentally mistakes your order at a restaurant. They refuse to give your money back. They also won’t fix your order. Do you call 911?
H*ll no! There is no immediate threat to your health, life, property, etc. You may be out a few bucks, but they didn’t steal it… They gave you something in return… the food. Now, don’t get me wrong, this is a terrible business practice, but it should be taken up with the people in charge of the restaurant… not the law enforcement.
If you honestly believe that you deserved to call the police, then you are just as bad as the lady in this message. You don’t know the difference between a mistake and an emergency, so you don’t deserve the right to have access to 911. Unfortunately, it doesn’t work that way. sadly.
Scott … you are obviously an idiot.
Denise told a story where she was within her rights to call the police and you said that she isn’t and then continue to quote wikipedia.org about when to call 911. She said she wouldn’t have ever called 911 about that situation. YES, SHE DID have every right to call the police if she chose to do so. Scott … try reading first before responding.
I’m kinda confused….
Are you saying that she had the right *to call 911*? Yes, she did have the right too. If Denise is indeed telling the truth, it is a crime. Is it a crime the police will respond to? No. You’re well within your rights to call 911, at any time. Does there have to be an emergency? No.
I think you should stop posting technical comments.
“I’m kinda confused….”
Obviously. Or you would not have said that she was within her rights to call 911 without it being an emergency. 911 is strictly reserved for EMERGENCY phone calls. She would have been within her rights to contact the police, via the number of her local state/city police department, but not via 911 which is an EMERGENCY number. Of course, it’s highly unlikely they would have done anything about something that…..trivial.
Chris…You are a complete phucktard if you actually believe that a Burger King dispute of this level merits a call to the police. Police whose time would be better spent helping the victims of actual crimes or real emergencys…
What a tool…
The police would have come out and told the customer that it was a civil issue and if she wanted her money back then to sue the company in small claims court. When you have an issue where you didn’t get what you paid for, or contracted to receive, then you go to a court of equity. (Yes, you go to a court of equity even in the U.S. you can thank our English cousins for that.) Police officers are only there to arrest people for criminal law offenses. Calling the police department over a issue of products is pointless because it isn’t in their job duties as listed by the states.
Calling 911 isn’t the only way to contact the police, you know? (at least, where I live there’s a number for emergency situations, and a number to contact the police in your region for anything else the cops deal with, like people being robbed).
And of course what Denise described is stealing: Denise gave money but did not got what she wanted in return. Say that you were buying a computer from me and I gave you enough cheeseburgers to “repay” you instead of sending the computer, would that not be stealing? According to you, that would be fair.
Of course, it is only stealing if you didn’t eat the burger and you did everything you could to let them know they made a mistake. While it sounds like Denise did that, the woman from the soundclip didn’t, and so that was not a case of theft.
Denise….I don’t believe one word of what you typed. I refuse to believe that a McDonald’s would not fix your order or that they stole your money.
When I’ve said the same thing to other people they almost always stutter or stammer out a…”Are you calling me a liar?!!?” And the simple answer to that is “YES!!!”
I will put the caveat on there that they may not have fixed it if you came in and acted like a asshole about the situation though. They may have just asked you to leave or they would be the one calling the police…I’ve always noticed that whenever a customer acts the fool and that doesn’t get the results they want,they then become the meekest nicest people who were just horribly abused for a simple request when they get to talk to someone higher in the food chain…
Strange Magic,
I think you’ve been very fortunate, then – or wise enough not to ever develop a taste for fast food – if you can’t imagine this happening. Similar things have happened to me.
A Burger King once took my order at the speaker, took my money at the first window, told me to pull up to the second window, AND THEN a different employee told me that they had already shut the grill down for the night so here’s a “rain check” (some kind of coupon for free stuff, I don’t remember the exact name for it) that I could come back tomorrow and use.
The most baffling part was, it was 10:15 P.M.; their store hours were supposedly until 11 P.M.
I refused the coupon and asked for my money back – at this point I didn’t want any food from them because I didn’t know what they might do to it in retaliation, although I didn’t say that – and both the employee and the shift manager refused, saying that the registers were already shut down for the night.
It happens. It really does. And although I had raised quite a ruckus by the time I LEFT, believe you me, the fact is that I had been nothing but polite, friendly, and utterly benign right up until the last several minutes of the encounter.
In this particular case, it turns out that the employees were in the habit of shutting down the store early to regular customers, so that they could do drug deals through the drivethrough in the last hour or so of business. There were several arrests a few weeks later, after the manager investigated (as a result of my complaint the next day) and turned them in.
Don’t be so quick to call someone a liar, unless you were there and witnessed the events they describe – people are really nuts and there is more weirdness and inexplicable jack@ssery out there than you can shake a stick at.
EEEE-If they really treated you that way,it’s completely unacceptable. I’ve worked service jobs at all levels from peon to manager (not fast food though) and a real manager would have fired up the grill to fix your problem…especially if there was 45 minutes left in the shift…5 mins I can understand…But not 45.
You do nkow you could have complained to corperate and got …well…pretty much what you wanted in compensation. The home office for these big chains take customer complaints seriously…sometimes way to seriously.
Drugs were involved by the staff?…those jerkoffs would have been bounced out of my shop if it was my place…
Think about this from the other side though….after so much time in a service job you do see all kinds of nutjobs like you mentioned. And it’s usually from the other side of the counter. And their storys get more inflated the more they tell about how they were mistreated and abused by staff. You get to a point where you just don’t believe a lot of it when your in the trenches…
Strange:
I’ve worked “in the trenches” too, including a fast food stint (well, an ice cream place that sold burgers – close enough). That’s why I’m always as polite as I can possibly be, because #1 I know how exhausting and demoralizing the job can be, and #2 I know all the stories about Revenge. And also because I’m usually nice, polite person by default.
You’re right – it was unacceptable, and a “real manager” – i.e., one who actually cared about the store – would have (1) not let them start shutting down with 45+ minutes to go in the night, and (2) if they had, he would have had them fire it up. But this was the night crew, and the shift manager was, as I mentioned, more interested in dealing drugs. It’s a long complicated story as to how he had it all worked out, which of the night shift employees were in on it and how the others were handled, but take my word for it. (I’ll try to dig up a link if I think about it tomorrow.)
And I did complain to corporate – I met with the day/main manager first, the next day, to tell him what had happened, and he tried to drown me in free junk food for a year, but the nearest other store in that chain is on another side of town, so I’d never have used it – and I was not interested in coming back to that location. And I did tell him that I was going to report it to corporate; I figured the least I could do was give him a heads up so he wouldn’t be caught off guard.
I agree that a lot of people like to embellish their encounters – I was married to one for a while! But I stand by my original statement, that I think it’s not kosher to flat out call someone you don’t even know a liar, just because you’ve never experienced something like that they have. Say it’s hard to believe, ask if her attitude predisposed the manager to be unfriendly, whatever, but – bottom line – there is more weirdness out there and all of us together could shake sticks at, and it’s on both sides of the counter.
Another example – Just last weekend, I went to a fast food joint, they got my order wrong, and when I went up to ask for it to be corrected, the guy said, “It’ll be a while.” And I thought, “Cool, thanks for letting me know.” Well, 20 minutes and two trips back up to the counter, I was not thinking it was so cool anymore. The clerk told me that the people in line had priority, and when I pointed out that I had been in line long before any of them had, he said, “We’re running slow, I don’t know what you want me to tell you.”
I was a bit miffed by this time, so I commented, “Odd that the drivethrough lanes look to be moving so quickly.” He looked me in the eye and said, “Drive-through customers are more important than store customers. We take care of them first; you’ll just have to wait.” Five or six other store customers had heard what he said, so it was nearly a riot until the manager came out, got a bead on things, and sent him home on the spot. But if she hadn’t been there, if it’d been a shift manager with the same attitude as the clerk, who knows how long I’d have been waiting – if I’d ever have gotten my order at ALL? And that encounter is not all that much different from Denise’s.
I’ve noticed, fwiw, that the embellishments tend to come when the person who feels they’ve been wronged wants to be compensated, rewarded. That’s when they exaggerate. In Denise’s case, she just wanted her hamburger. In my first case, I wanted the manager to fix the problem so no one ELSE would have to deal with it, and in the second case, I wanted the manager to address the problem and do what she could so that it wouldn’t happen again. If I were the type of person who’d decide that for my “suffering and anguish” I was entitled a life time supply of chicken nuggets, yeah, I’d probably have exaggerated. “And then he poured acid on me! And laughed!”
All I’m saying is, yes, a healthy dose of circumspection is always wise, especially when you’ve been on “the other side” and get to see both sides of the story, but… flat-out calling someone a liar just because it doesn’t seem likely to you? Not cool, man. (c:
One day you’ll be telling a story that happened to YOU and you won’t want people to think, “Hmm, that’s never happened to me, and it was certainly an out-of-the-ordinary event… LIAR!!!!” And you won’t like it a bit, because who they hell are THEY to tell you that this thing that YOU experienced yourself is a lie?!
Anyway, I think the moral of all this is that eating at fast food restaurants is a bad habit and leads frequently to unpleasantness. (c:
eeee…I’m someone who appreciates your polite demonor and I hope you stuck it to the fast food chain that treated you poorly.
There’s something I find more credible in your storys than I do Denise though….The guy who told you that drive thru customers come 1st is a clown to. I’ve done the exact opposite to people who try to shop by phone and wanted customers in the store to be put off until they were done. To me,the customer who made the effort to come in and is right there and spending money is the one to take care of. In fast food,I’d like to think it’s 1st come 1st served and they just make the orders in the order they are recieved…If it’s not…then that’s sad.
I have ate a ton of fast food but have had to cut waaaay back because my Dr. told me to.Anytime I’ve ever had a problem over the years (very few though considering the amount of time/money I’ve spent in those places) it has been fixed to my satisfaction…It’s pretty alien to me to want to screw with someones food…allthough I did catch some kids about to sabotoge my ex wifes order at Taco Bell 10 years ago…The manager fired them on the spot.
I miss my raids on Jack In the Box and Waffle House but in the long run my wife is happier that I’ll be healthy and acutally look better…
I wanted to comment on a couple of the other things you mentioned…but our posts are reaching epic levels for this kind of sirte as it is…
Thing is…I can’t believe I’m talking nicely…I’m pretty darn nasty to some folks in other threads. …ahhh stress outlet…
Sorry to hear a fast food place ruined your oder. And no, you are not within your rights to call the police because of this. This is what’s known as a ‘civil matter’. Police get involved in crimes, not petty financial disputes. You money was not “stolen”. To have had something stolen from you, they would have simple picked your pocket. You had a business transaction that did not pan out well for you. That is the pervue of the BBB, not the police. Besides… if you and others are too busy to buy & cook your own food, relying on McDonald’s to do it for you, you deserve it.
Good God, the BBB is a private organization that accepts businesses after they pay a fee. They have no Governmental or legal authority. You pay them, you’re “approved”.
They are not a non-profit organization. I’m amazed more than one person actually thinks they’re more legitimate than a Federal Boobie Inspector. It is a middle class myth that they have any authority.
You can call the police any time you want, but no crime was committed so there is nothing that they could have done.
What you described was not a theft, it was a purchase of subpar goods.
You gave them money for a burger and they gave you a bad burger.
Just because it was in person does not make it any different than if you ordered a slapchop online and received a defective slapchop. If you want to enforce the implied and express warranties that came with your burger purchase you can sue them for your damages (which would be so small they might not reach the minimum required for small claims court).
If they refuse to replace, repair, or refund you have no action outside of civil litigation, and they can at any time tell you to leave their premises, and if you fail to leave they can call the cops and have you removed (and then sue you for trespass).
No court in the world would enforce specific performance of a burger joint to correctly make your burger, the justice system is not made to handle your burger problem and the best course of action you can take is the one you did, letting it slide, and perhaps writing a review on Yelp about it (or calling the franchise chain of command until they give you a gift card).
“It was a minor thing, but they were stealing our money in that case, and we would have totally been within our rights to call the police.”
Yeah…no, you wouldn’t be. The police are there to deal with crimes, not a misplaced order.
You have no right to call the police. This is not theft nor any other crime. This is called breach of contract – the fast food merchant failed to provide you with your order. You have a right to sue the restaurant but only for the amount of the burger.
Denise, if “a dollar or 2″ is “the difference between having a meal or not”, then you’re an idiot for wasting it on fast food. Anyone who is that poor needs to budget their food expenditures in order to get the best value for their money.
Not to mention that if your husband was really worried about missing meals, I somehow doubt he would have turned down a burger because of a dab of mustard. You obviously have no clue what the word “hunger” means.
“and a dollar or 2 may be the difference between having a meal or not, and people who haven’t been poor don’t understand that.”
If you are that poor and hungry, the mustard shouldn’t matter. It should be a BONUS as a matter of fact. I have been poor and hungry. $1- $2 dollars = 4 days of Ramen noodles w/ Mrs. Dash on em.
I’m not saying your dumb, just inexperienced. It’s a grocery store. They have food.
If you guys don’t stop arguing, I’m calling the cops. I have every right to.
yeah, it would be hilarious …..if it weren’t so pathetic…..
The dispatcher should have sent the police down there to arrest her for wasting taxpayer dollars on frivolous bs.
I’m a dispatcher, and that’s what I would have done. And I can think of two or three of my officers, off hand, that would relish doing it on a slow night.
Also, she’s parked and refusing to move from the drive-through line. Which could be turned into something ticket-worthy if the officer was feeling particularly vindictive about having his time wasted.
What I find sad is that this woman has children in her car, witnessing all of this.
This is great. And she can vote. Scary.
People should get fined $50 for calling 911 with that bullshit. To think my tax dollars go towards that..
I think there is a fine, I could be wrong.
But if there isn’t it should be more than 50.00. IT might encourage some people to be more educated about law.
I love the attitude of the dispatcher: “Go in and act like an adult.”
Too bad an officer can’t be dispatched to garrote (dispatch?) people like this.
LOL, that’s right where I live. Shit, the dispatcher gave her WAY more phone time than they gave me once when 4 strange Hispanic teenagers were sitting in a car outside my house putting labels on huge unmarked pill bottles.
But the dispatcher is right: get your money back and move on, and welcome to America where you can refuse to go there ever again if you are dissatisfied.
The McDonald’s call recently was different in that they ran out of McNuggets but then refused to give her the money back, instead insisting she buy something else with the money. That’s illegal and I see no issue with her eventually calling the police (but NOT 911).
San Clemente? Laguna Niguel? Says enough to me – totally over-privileged bitch who thinks the world owes her stuff. Get over yourself
I live in the OC, and holy geez, is this NOT uncommon. What the Hell does she think will happen by calling the cops while waiting in her SUV(wouldn’t doubt it)? Sorry dumb ass, unlike your rich husband, we won’t put up with your shit. I use to work retail and know these types all to well. I’m sure if she was actually polite about it, they would have fixed her order.
Toll freeway?
HAHAHA, Fail!
http://www.snopes.com/crime/cops/burger.asp
I love snopes.com…..
I’ve had this happen before, wait forever in line and when you finally get your food its wrong… DEAL WITH IT! There is no point in complaining, no one really cares if you get the wrong order, or you asked for no mayo, but mayo gets put on… wipe it off and move on with your day, no big deal.
You’re right, its not a BIG deal. But if you pay for something you should get what you ordered. And if you are allergic to something that was put on there, then you can’t just wipe it off, because you could still have a reaction to it.
True, in that case I would agree to becoming irritated at the situation, but calling 911 over simply a wrong order, thats rather ridiculous.
The only time I got really pissed (and the manager, in all her awesomness, fixed it for me) was when my fiance specifically asked if there were mushrooms in the wildrice at a resturaunt. He’s insanely allergic to them. Like, 10 minutes after eating he’s projectile vomiting and wanting to die. The waiter (besides being utterly just BAD) said he didn’t know…didn’t THINK so, but didn’t check at all, and served the rice. Mushrooms. We had to leave quickly, as I also got severly sick, but I contacted the resturaunt, they called me up, discussed it all with me, apologized profusely. And then informed me the waiter in question had gotten ALOT of complaints and had been fired JUST the previous day.
We got giftcards, went back and they bent over backwards to make our meal wonderful.
I don’t see the point in calling the cops…I just contact a higher up over a (serious) issue.
If I got a burger with a toppingI didn’t want? Wipe it off! Just like you said.
I think I’ve heard this before. But, it’s ALWAYS funny to hear.
I cannot believe someone tied up a 911 line for this kind of thing. The lady making the call needs a serious reality check. While I don’t want to discourage anyone from picking the phone and calling 911 when they think there is a need, in this case an exception is warranted.
WOW! Just WOW!
You can get a citation for ridiculous 911 calls like this. What the operator should have said is that while this bitch was tying up the line with her cheeseburger claim there could have been someone trying to call about their house getting broken into, getting into a horrible car accident, or maybe their child drowned. Stupid bitch.
She wasn’t moving in the drive through? Maybe the cops should’ve come because she was disrupting their business.
This is proof that humanity is doomed. Idiocracy is near!
I can’t believe Americans really waste the time of emergency services with such petty things as this..
unfortunately it is very true. XP there are times i hate living in the USA, and this is one of them. it’s just so embarrassing.
… BUT FUNNY!
People are people, no matter where you go.
They are petty self serving and rude, as well as caring warm and open.
It has nothing to do with where they’re from.
Get over your small minded views and stereotypes before they overcome you.
Americans think it makes them worldly and internationally likable to pretend we invented stupid. This startling lack of awareness makes them pretty easily identified as small minded in every sense of the word.
I originally saw this on Snopes, where they explained the Western Bacon Cheeseburger isn’t even on the Burger King Menu, there’s a similar item served at a different fast food chain, but it goes by a slightly different name. Stupid bitch. She thinks THEY got her order wrong…
My friend’s husband works as a manager for Captain D’s, which is a seafood restaurant. She told me sometime last week that he had to come out to the front to find out why a customer was screaming and everything was backed up. The customer was pissed because the girl at the counter refused to take his order for a WHOPPER!
I’m never sure whether to laugh or cry in these situations.
I don’t know why I’m reminded of sitting in Jack-in-the-Box one day having my burger when someone called the police because someone in the restaurant took their money but didn’t give them their crack. That would’ve been great to have got on video.
Nothing like seeing someone react like a rabid weasel over a minor inconvenience. Next time they get my coffee wrong, I’m totally going apeshit on them.
Are you aware, sir, that you are drinking Columbian Decaffeinated Coffee Crystals?
http://www.bestviral.com/video/11733/chris_farley_hidden_camera_commercial
“Ma’am, we’re not gonna go down there and enforce your Western Bacon Cheeseburger.”
Excellent.
Actually, now that I think of it… the dispatcher should have told her to bring the offending cheeseburger and her reciept down to the local station for ‘processing’…
And then call the station and have them waiting for her so they can fine her or whatever the law says about abusing 911.
Betcha she’d be dumb enough to actually show up.
First of all I can’t believe how stupid people are, calling 911 over a cheeseburger. If her kids were that hungry, she should have quit wasting time (and tying up 911 lines) about getting an order right and went home and cooked a decent meal for them.
On a different note related to a comment above, I find it odd that people in low financial situations continue to spend their money on expensive things (such as fast food and restaurants). One pound of hamburger meat in a grocery store(where I live) is about $3..that will feed more people than a $3 quarter pound hamburger. Also, if money is so important, why waste a hamburger that wasn’t made exactly as ordered? o_O (unless they were allergic to something other than bad customer service)
Oh boy, this lady is in my town. Oh boy, oh boy. I’m embarrassed for all of us here in Orange County.
The operator is excellent.
Orange County at its finest.
I’m always cringing when I see the California area codes on the phone at work. I see it and I know, I know some guy or some woman will say to me at some point no matter how slow or plainly I say something they will say ONE of the following:
-But what does that mean?
-Why not?
-Could you repeat that?
What are they putting in the water down there?
I work in customer service… and I get customers who sound like this all the time, but I have to continue to be courteous and friendly. I only wish I was allowed to talk back the way the dispatcher did. There would be so much less stress in my job.
Ooooh…we just went INTO (not even drive-thru) the Jack in the Crack in Del Mar while driving up to OC, and they TOTALLY stiffed us the cheese on our tacos…TWICE! The first time was NO cheese, the second was (literally) a quarter slice….maybe if we called Del Mar PD they would have straightened them uppity a’holes out…too bad we were damn hungry and didn’t actually give 2 sh*ts to bitch any further…(and yes, we’re from OC…hah!)
These things to do happen even at stores that arent to do with take away food. I work in the fast food industry and admit that yes we make mistakes sometimes but it’s not like we sit there and conspire on how to screw up everyones orders. Even just the other day I was abused by a customer for asking her a simple question to help clarify her order.
Me: Welcome to ******** go ahead and place your order
Lady: Yes I want a hamburger stunner no pickle add mayo
(now just so everyone understands why I asked this we don’t have something called the hamburger stunner its called a cheeseburger stunner, so I wasn’t sure if by that she just called it the wrong thing or didn’t want cheese)
Me: yeah sure, and sorry did you want cheese on that?
Lady *long pause* Did I say I wanted cheese on that? No I did not, if I wanted cheese on that I would of said I wanted ******* cheese on that! Now my grandson is here with me and he just told me he wanted a ******** hamburger stunner does that sound like it has cheese on it!?
Me: I’m sorry I was just asking a simple question….
Lady: You know what bitch I’ll give you a simple ******* question, did I ask for cheese? NO! Now you shut up and listen…(she repeated the whole order again letter for letter extremely slowly)
At this point I refused to take her order and told my manager I cannot deal with her because I was extremely angry as it was. So my manager took her order, this lady comes through our store every night and does the same thing, she has called certain staff sluts, told others to shut up and listen to her order and not talk and is overall rude.
We also have another frequent customer who comes through and has the need to buy kids toys with her meal, and she buys 8 at once. Sometimes were not allowed to sell them seperatly because we pay to sell them, such as simpson kids toys or any tv show movie etc. promotion so we need to make a bit of money back too. Now when we have our stores cheap toys yes we can sell them seperatly because they’re ours and we haven’t paid to use they’re image. But anyway back to the point this lady came through she told me to tell my manager that the lady who took her order in teh first window is pathetic and should be fired for telling her she wasn’t allowed to buy the toys seperatly because we apparently have to have a better excuse then “Sorry theyre promotional items”, recently she came through and as I was handing out her order asked if she would like any free sauce with her meal today (we don’t charge for sauce) the response I got was “why would you ask if I wanted sauce that is a stupid ******* question” and drove off….YOU’RE WELCOME FOR THE HOSPITALITY! and still despite both these customers are rude we continue to serve them every day and give them the same respect as every other customer!
Sigh, “Would you like some fries with your burger?,” has given way to “Would you like the meal?”
The fast food industry started it.
They know their customers don’t like it.
It sounds like they’re offering you something for free. They’ll even do it to children.
They’re “plus selling.” They are willing to deliberately annoy their customers because it increases their profit.
Did I ASK for french fries?
I am so surprised that the dispatcher was that calm. I’d be screaming at her if I’d taken that call.
I think the dispatcher’s calmness is what we call “Job Security”. In anything vaguely related to management or customer service a calm and aloof attitude in invaluable. http://www.notalwaysright.com < that is for venting
I just love the dispatcher’s responses.
Thank you, you made my day.
http://www.customerssuck.com
is a pretty good place to.
As you said, it’s already been reported on Snopes… in 2005!
This site’s a great idea with an aweseome domain name. But the performance is disastrous. Urban legends, obvious fakes, ancient memes… It would be great if someone stepped up to do a good page about this.
Cops could use the skills we taxpayers paid for and stop more crime if government would stop using them to “shake down” the very taxpayers who hired them in the first place. That is, stop setting up speed traps strickly to line the coffers at city hall. It is a shameful disgrace.
strictly
I can’t believe that people like this are allowed to have kids.
You need all sorts of security checks to work with children, or licences to use certain tools or machinery and qualifications to do certain jobs but people like this are allowed to procreate no matter how dumb and useless they are.
“Is this a harmful cheeseburger?” Hahaha, this is a RIOT.
I don’t know if this is even possible, since I’m not a dispatcher, but, if I were, in this situation if it were a slow day, I’d tell the lady I was dispatching an officer, and for her to wait right there. Then I’d tell the officer the situation and recommend a fine for misuse of 911. (I’m pretty sure that’s an offense.) That way, the lady would be there waiting for an officer who was coming to write her a ticket. Joke’s on you biotch! Never thought a quick trip to Burger King would cost you $200-$1000 and up to 6 months in jail, did you?
The amusing thing is, around here, the 911 operator would take down all the details (incuding specific identification for the caller), send a cop (as soon as they’re ‘available’, usually after an hour or two), the cop would then determine that there was no reason for the call and issue a citation for misuse of emergency services.
i bet NO ONE will read this post, but even if you simply caught a thief at a store or something, it’s better to not call 911, but to call the police information line (usually listed in the phonebook for different places)
So does that mean they didn’t send a SWAT team?
I worked as a police dispatcher for 14 years and can attest that dispatchers get calls like this all the freakin’ time. I would say that probably around 50% of all 911 calls I answered were not emergencies.
I’m surprised she was on the line with that woman as long as she was. Some people need a good punch in the kidneys.
might be time for her to try another restaurant